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Terms & Conditions

  1. Introduction
    1. On today’s date the client and FirstUK Tutors Ltd agree that FirstUK Tutors Ltd will introduce Tutors to the student/s and endeavour to set up Tutorials for the subject/s requested by the Client.  The client understands that FirstUK Tutors Ltd acts as an agent for the individual Tutors and agrees to pay FirstUK Tutors Ltd for the Tutorial services arranged. FirstUK Tutors Ltd does not provide Tutoring services. We are a Tutoring agency and we are a party to this contract.
    2. Tutoring Services will begin at a mutually-convenient date for Tutor and student after this contract is signed and returned to FirstUK Tutors Ltd and will continue until either the Client or the Tutor communicates otherwise.  FirstUK Tutors Ltd also requires completion of a Registration Form in order to guide Tutors in preparing the best Tutorials to administer the account properly.  Tutoring services will be carried out at a specified location, time and hourly rate agreed.
    3. You are referred to in this contract as ‘the Client’, and you are the other party to this contract. You agree to the purchase of Tutoring services on behalf of ‘the Student’. ‘The Student’ may be yourself or another person. The Student is the person who receives the Tutoring service through sessions of Tutoring.
    4. The Client agrees to these terms and conditions which relate to FirstUK Tutors Ltd’s introduction of a Tutor, or Tutors, to you the Client.
    5. The Termination or Conclusion of the Agreement occurs when all of the obligations under this contract are complete or discharged. Conclusion of the Agreement will typically occur at the end of the final lesson.
  2. General

    1. The Client acknowledges that these terms govern the legal rights and obligations between the Client and FirstUK Tutors Ltd. FirstUK Tutors Ltd reserves the right to alter these terms and conditions.

    2. No variation or alteration of these terms by the Client shall be valid unless expressly approved in writing by FirstUK Tutors Ltd.

    3. This agreement is governed by the laws of England and Wales and the parties submit to the jurisdiction of the Courts of England and Wales.
  3. Contractual Relationship

    1. FirstUK Tutors Ltd provides education services to Clients via sub-contracted Tutors. The business relationship is between the Client and FirstUK Tutors Ltd – never the Client and the Tutor. FirstUK Tutors Ltd collects payment from the Client on behalf of the Tutor together with its own fee relating to its administration and commission. The hourly rate for tuition includes the Tutor’s payment and FirstUK Tutors Ltd own fee. VAT is applied where appropriate.
  4. Agreement with the Tutor for the provision of Tutoring services

    1. A Tutor will be deemed to have been introduced to the Client by FirstUK Tutors Ltd when the name or profile of the Tutor is provided to the Client by FirstUK Tutors Ltd, following the request for a Tutor by the Client.

    2. By booking a Session with the Tutor, the Client agrees to be bound by these Terms and Conditions and by the terms and conditions which govern their relationship with the Tutor.

    3. The Tutor is self-employed and engaged by the Client to provide tuition to the Student. Clients should be aware that the Tutor does not have power to bind FirstUK Tutors Ltd in any way.
  5. Prohibition of other Arrangements

    1. The Client will not agree to any alternative fees with the Tutor and agrees not to render any direct payments to the Tutor. 
    2. The Client is not permitted to enter into any private arrangements with any Tutor introduced by FirstUK Tutors Ltd. The Client undertakes to make all bookings with Tutors introduced by FirstUK Tutors Ltd exclusively through FirstUK Tutors Ltd.

    3. A breach of these terms will render the Client liable to account to FirstUK Tutors Ltd for all sums received by the Tutor direct from the Client without deduction and FirstUK Tutors Ltd shall be entitled to seek injunctions against the Client to prevent further breaches. These obligations continue beyond the termination or conclusion of this agreement.

    4. Should you wish to recommend one of FirstUK Tutors Ltd’s Tutors to any other Potential or Actual Client, including siblings or friends, that Client must contact FirstUK Tutors Ltd to make a booking through the agency.  No referrals must be made by the Client outside FirstUK Tutors Ltd.  This will constitute a breach of contract and the Client will be liable to refund FirstUK Tutors Ltd any monies that are lost to FirstUK Tutors Ltd. and have arisen out of such a breach.  Tutors are prohibited by contract from accepting any such referral work unless booked through the agency. e. Once this contract has been signed there is a contractual relationship between the Client and FirstUK Tutors Ltd. for the student named on the contract.  If the student is Tutored by one or more Tutors arranged by FirstUK Tutors Ltd, the Client undertakes to make all future bookings for the named student with those Tutors through FirstUK Tutors Ltd.  The Client must not approach the Tutor/s at a future date independently and offer work for the named student without arranging the booking through FirstUK Tutors Ltd.  For example (but not exclusively) if the student has been Tutored by a Tutor arranged by FirstUK Tutors Ltd for GCSE and wishes to return to that same Tutor for A level, the Client or Student must arrange the booking through FirstUK Tutors Ltd and not make a direct approach to the Tutor.  Tutors are prohibited by contract from accepting any such returning student unless booked through the agency.
  6. Replacements and Termination

    1. If the Tutor is unable to complete the Course of Tuition, or the Client requests a replacement Tutor because they are not satisfied with the original Tutor assigned to them, FirstUK Tutors Ltd will endeavour to find up to two suitable replacement Tutors with regard to the level and subject for which tuition is required.


    2. If the replacement Tutor meets FirstUK Tutors Ltd criteria for suitability for the job in terms of subject and level knowledge and is available at the same time or another time convenient for the Client, then FirstUK Tutors Ltd has fulfilled its obligations; if the Client then wishes to terminate the Tuition package session, the provisions of paragraph 6d will apply.

    3. If the Client wishes to terminate the Tuition package session for any reason, no refunds can be granted for the balance of sessions that have been taught; furthermore, one week’s notice should be provided. FirstUK Tutors Ltd will refund all monies prepaid excluding fees for the sessions that have already been taught and those fees for the week following the notification of Termination.
  7. Client’s Responsibilities
    1. The Client will pay all invoices on time and in line with the payment policy in Section 10 below, or as advised by FirstUK Tutors Ltd Accounts Manager
    2. The Client will abide by the Cancellation Policy in Section 9 below

    3. The Client shall notify FirstUK Tutors Ltd immediately and without delay and in any event within 24 hours if the Tutor fails to attend work or notifies the Client that (s)he is unable to attend work for any reason.
    4. Online Tutoring Services:
      • Client agrees to be online at the appointed time
      • Client agrees to send in advance any materials needed for the Tutorial e.g. practice questions for marking upon which they require feedback during the online session
  8. Liability

    1. FirstUK Tutors Ltd does not accept any liability for any claims by the Client arising out of or related to the provision of Tutoring services by the Tutor.

    2. FirstUK Tutors Ltd does not exclude liability that is not permitted to be excluded by law.
    3. FirstUK Tutors Ltd will not be liable to the Client or any third party for any act, omission or error (whether wilful, negligent or otherwise) of the Tutor.

    4. Whilst every effort is made by FirstUK Tutors Ltd to give satisfaction to the Client by ensuring reasonable standards of skills, integrity and reliability from Tutors and further to provide them in accordance with the Client’s needs, FirstUK Tutors Ltd is not liable for any loss, expense, damage or delay arising from the negligence, dishonesty, misconduct, accidental or deliberate damage to property during the assignment or lack of skill of the Tutor.

    5. The Client shall indemnify and keep indemnified FirstUK Tutors Ltd against any costs, claims or liabilities incurred by FirstUK Tutors Ltd arising out of any Assignment or as a result of any breach of these Terms by the Client.

    6. FirstUK Tutors Ltd does not accept any liability for the consequences of tuition, including, but not limited to, exam results and dissertation scores.

  9. Cancellation

    1. Clients should be aware that there can be considerable preparation involved before each Tutorial, and cost to the Tutor. FirstUK Tutors Ltd will also have incurred administration costs for the session. Therefore, notice of cancellation should be provided 24 hours prior to the session.  
    2. Notice of cancellation of a scheduled Tutoring session for any reason whatsoever must be given by the Client to FirstUK Tutors Ltd  more than 24 hours prior to the scheduled Session.  If notice is given more than 24 hours prior to the scheduled session, the Client will not usually be charged for the session. However, if a Client repeatedly cancels sessions without good reason (with regard to any length of notice) the Tutor has the right to refuse further tuition, the booked lessons become chargeable and the Client may be removed from FirstUK Tutors Ltd’s books.

    3. Should the Tutor not be available on the day, the Client will be informed, and a re-arranged time should be offered by the Tutor. If a suitable alternative time cannot immediately be arranged, FirstUK Tutors Ltd must be immediately informed so that the Client is not invoiced for the Tutorial. Booked Tutorials will always be invoiced on the accounts system unless FirstUK Tutors Ltd has been informed by either the Client or the Tutor that the Tutorial will not take place.
    4. If a Tutorial falls on a Bank Holiday or other national or religious holiday that either the Tutor or the Client wishes to observe, then an alternative Tutorial session must be arranged where possible, unless both parties agree not to meet in that particular week.
    5. If the Student is late for a Session, the Tutor may choose to but is not obligated to work beyond the scheduled end time. If the Tutor stops work at the scheduled end time, the Session will be charged at the usual price. If the Tutor agrees to work beyond the scheduled end time at the Client’s request, the Tutor may choose to charge the Client for the additional time. If a Tutor is late for a Session, then it is the duty of the Tutor to arrange to make up the lost time.

    6. If the Student or Client chooses to terminate a Session early (for example, after one hour of a two-hour session), the Session will be charged at the usual price.

    7. Cancellations by the Client of more than 3 weeks in succession, or that which FirstUK Tutors Ltd perceive as unreasonable, regular cancellations, may be considered for immediate termination of the contract, at FirstUK Tutors Ltd discretion.  Alternatively, if a Client has a regular weekly slot booked but does not attend regularly, they may be moved to an ad hoc tuition basis and the weekly slot may be reallocated to another student.
  10. Payments
    1. The Client agrees to pay invoices from FirstUK Tutors Ltd promptly and in full. This is a contractual responsibility of the Client. Invoices will become payable on issue and will be collected by FirstUK Tutors Ltd before the lesson. Lessons are payable in advance. Repeated Client failure to pay invoices on time will be viewed as breach of contract and Tutoring services may be suspended or withdrawn.
    2. It is the responsibility of the Client to keep their account up to date and to inform FirstUK Tutors Ltd of any invoice discrepancy within 48 hours of the issue of an invoice.
    3. Payments must be made to FirstUK Tutors Ltd, never the Tutor.  Tutors are not able to accept payment from the Client.
    4. Invoices will include charges for each Tutorial session completed, partly completed, and student ‘no shows’. 
    5. All payments are to be made through FirstUK Tutors Ltd secure, GDPR compliant and encrypted accounts system. The Client will be sent a link to the system and must when registering and can activate the account by logging in within 3 days and changing the password. The secure link will expire within 3 days. The Client must register a payment card on the secure system before any tuition can take place. Card details are encrypted at source and no member of FirstUK Tutors Ltd will ever be able to view full Client card details.
    6. In some circumstances it will be possible for a Client to set up a Direct Debit as an alternative payment option. This will also be administered through our secure accounts system.
    7. FirstUK Tutors Ltd does not accept payment made outside the secure, GDPR compliant, encrypted accounts system. The Client agrees to use the secure accounts system to manage their account.
    8. Should a Client invoice not be paid when due or the registered card is declined, the Client will be sent a reminder by FirstUK Tutors Ltd. The Client will be prompted to pay the invoice within 24 hours by another method i.e. registering a new payment card. If the invoice is not paid within 24 hours FirstUK Tutors Ltd will pause tutoring services until the account is brought up to date. The Client agrees that FirstUK Tutors Ltd will take direct payment from the registered card.

    9. In the event of the Client removing card details from the secure system, or the card being declined by the bank, the Client agrees to register a replacement card on the accounts system or to set up a Direct Debit with FirstUK Tutors Ltd. FirstUK Tutors Ltd reserves the right to suspend or cancel Tutoring for any Client who fails to pay invoices on time and does not provide FirstUK Tutors Ltd with a method of payment via registered card or Direct Debit.

  11. Data Protection

    1. The Client agrees that they will not disclose any confidential information concerning the Tutor or FirstUK Tutors Ltd to any person for the duration of this agreement and for a period of five years after termination of the agreement, save as required by law, court order or any governmental or regulatory authority.


 

 


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